What If I'm Not Home When the Driver Arrives?

Missing your delivery is annoying. Here's the full run-down so you don't. 🌴

Five-Minute Wait

Driver shows up, knocks or rings (based on your notes), and gives you 5 minutes. They'll call and text during that window. Be near your phone.

If Nobody Responds

After 5 minutes with zero contact, the driver has to move on. Order goes back — we can't leave cannabis sitting unattended at a door without a confirmed handoff.

Simple Ways to Stay Ahead of It

• Watch your live tracking — you'll see the driver getting close in real time
• Phone on and loud — not across the room, not on silent
• Use contactless — if you might step away briefly, "leave at door" keeps it clean
• Schedule instead of express — pick a time slot when you know you'll be around

Missed It Anyway?

Hit us up right away. We'll work out a re-run. But the smoothest play is just being ready when tracking shows your driver is close. Sixty seconds of heads-up saves the whole hassle.