Satisfaction Guarantee & Refund Policy
1. The BudRush Promise
We stand behind everything we sell. If you're not satisfied with your order, we make it right. No runaround, no 10-day investigation. We fix problems the same day they happen.
2. Late Delivery Guarantee
If your express delivery takes longer than promised for your zone, you get a free preroll on your next order. Speed is our identity — when we miss the mark, we own it. Contact us with your order number and we'll add the credit to your account automatically.
3. Quality Promise
Every product on our menu is vetted before it reaches our inventory. If something arrives damaged, underweight, or not matching its description, send us a photo and we'll replace it or credit your account. We don't move product we wouldn't use ourselves.
4. Payment Methods
BudRush accepts cash on delivery, BudRush wallet balance, and cryptocurrency (BTC, ETH, USDT, USDC). All digital payments are processed securely through our encrypted platform.
5. Cancellations
Cancel before your order is dispatched and you get a full refund, no questions asked. Once a driver is en route, cancellations are handled case by case — call us immediately and we'll see what we can do.
6. Refund Eligibility
Refunds are issued for wrong items, missing products, quality issues, or orders that never arrived. Every request is reviewed quickly — usually within hours, not days. We default to making it right.
7. How Refunds Work
Approved refunds are credited to your BudRush wallet within 24 hours. Crypto payment refunds go to wallet balance (not back to your crypto address). Cash order refunds are applied as wallet credit for future orders.
8. What's Not Refundable
Opened or consumed products, free promotional items, and delivery fees are non-refundable. If you received exactly what you ordered and it matches the description, returns are not available.
9. Disputes
Think a refund was wrongly denied? Contact us within 7 days to appeal. We review every dispute personally. Final resolution is at BudRush's discretion, but we always try to find a fair outcome.
10. Get in Touch
For refund requests or satisfaction issues, contact us via WhatsApp on our website with your order number.
Last updated: March 2026